bik33's Privacy Policy
How your personal information is collected, stored, and kept secure on the bik33 platform — all the details are clearly presented here.
Introduction and Purpose
1 General Overview
bik33 is a trusted online betting and casino platform in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy ("Policy") explains how bik33 (www.bik33.lat) collects, uses, discloses, and protects your personal information.
When you use the bik33 website, register, or use any of our services, you are considered to have agreed to the terms of this Policy. Please read this Policy in full, and if you have any objections, contact us before using our services.
This Policy has been prepared in accordance with international standards for personal data protection applicable in Bangladesh and must be read together with our Terms and Conditions.
2 What Information We Collect
bik33 collects two types of information — personal information (which can directly identify you) and non-personal information (which is collected collectively and does not identify any specific individual).
Information Collected at Registration
- Full name and date of birth
- Email address
- Mobile number
- Username and password (encrypted)
- National ID card or passport details (for identity verification)
Financial and Transaction Information
- bKash, Nagad, Rocket, or Upay account number
- Deposit and withdrawal history
- Betting and gaming transaction records
- Balance and bonus information
Technical Information
- IP address and device type
- Browser type and version
- Operating system information
- Cookies and session data
- Login time and location information
Communication Information
- Live chat conversation records
- Messages sent via email
- Complaint and review information
- Survey or feedback submission information
3 Purpose and Use of Information Collection
We use your information only for specific, legitimate purposes. bik33 never sells your information unnecessarily or to third parties without your consent.
The main purposes for which your information is used are as follows:
Account Management
Your information is used to create, verify, and manage your account. The identity verification (KYC) process ensures secure transactions.
Financial Transactions
Your payment information is used to process deposits, withdrawals, and bonuses. Minimum deposits of ৳200 and withdrawals of ৳800 are processed securely.
Providing Support
Your communication history is recorded to provide 24/7 support in Bengali. This ensures fast and effective assistance.
In addition, your information may be used for the following purposes: preventing fraud and money laundering; implementing responsible gaming policies; improving the platform and analysing user experience; meeting legal obligations; and sending relevant promotional information based on your preferences (if you have given consent).
Information Security and Sharing
4 Data Security Measures
bik33 uses industry-standard technology and methods to ensure the security of your personal information. Our security measures are continuously updated to protect against the latest cyber threats.
Encryption Technology
All your information is protected with SSL (Secure Socket Layer) encryption. Your data is transmitted using banking-grade 256-bit encryption, which prevents unauthorised access.
Password Protection
Your password is never stored in plain text. Passwords are encrypted using strong hashing algorithms, so even our staff cannot see your actual password.
Secure Servers
Our data servers are protected through firewalls, intrusion detection systems, and regular security audits. Every attempt at unauthorised access is recorded and monitored.
Access Control
Only authorised staff can access your information for specific purposes. All staff are bound by strict confidentiality agreements and receive regular security training.
5 Sharing Information with Third Parties
bik33 does not sell or rent your personal information. However, limited information may be shared with trusted third parties in certain circumstances:
Payment Providers
Necessary financial information is shared with bKash, Nagad, Rocket, and Upay to process financial transactions. These providers follow their own strict privacy policies.
Law Enforcement Agencies
Information may be shared with relevant authorities in the case of a valid court order, investigation, or legal obligation. Such disclosures are always made within the bounds of the law.
Technology and Service Providers
Limited information may be shared with technology companies that assist in operating our platform, such as cloud service, analytics, and cybersecurity providers. All such parties are bound by strict data protection agreements.
When providing your information to any third party, we always share only the minimum necessary information and ensure that they maintain appropriate security measures.
6 Cookies Policy
The bik33 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience.
Essential Cookies
These cookies are essential for the core functionality of the website. They are used to store login sessions, security tokens, and language preferences.
Analytics Cookies
Used to analyse platform usage and improve service quality. This information is processed in aggregate and does not identify any individual.
Preference Cookies
Used to remember your preferences and settings. They enable us to provide an experience tailored to your preferences on future visits.
You can control or reject cookies through your browser settings. However, please note that disabling essential cookies may affect some functionality of the website.
Your Rights and Data Retention
7 Your Personal Rights
As a user of bik33's services, you have certain fundamental rights over your own information. We respect these rights and are committed to fulfilling your requests in a timely manner.
Right to Access Information
You can find out at any time what information we hold about you. You can request a copy of your information through your account or by contacting us directly.
Right to Correct Information
If any of your information is incorrect or incomplete, you can request that it be corrected. Ensuring accurate information is in the interest of both you and us.
Right to Delete Information
In certain circumstances you can request that your personal information be deleted. However, some information may need to be retained if there are legal obligations or legitimate interests.
Right to Object to Processing
You can object to the processing of your information for specific purposes, particularly for marketing communications. We will stop that processing as soon as we receive your objection.
To exercise these rights, contact our support team 24/7 via live chat or email. We will generally respond to your request within 30 business days.
8 Data Retention Period
bik33 retains your information only for as long as it is necessary or legally required. Different retention policies apply to different types of information:
Account and Transaction Information
Retained while your account is active and for a minimum of five years after account closure. This is required for financial audits, dispute resolution, and legal requirements.
Support and Communication Information
Records of live chat and email conversations are generally retained for two years. However, information related to complaints or disputes may be kept for a longer period after resolution.
Analytics and Technical Logs
Website usage logs and analytics data are generally retained for one year, after which they are automatically deleted or anonymised.
9 Privacy of Minors
bik33's services are for persons aged 21 and over only. We do not knowingly collect any personal information from minors. An age verification process is followed at the time of registration.
If we become aware that a minor is using our platform, their account will be closed immediately and the collected information will be deleted. If you believe a minor is using our platform, please contact us.
10 International Data Transfers
To provide our services, your information may in some cases be processed on international servers. In such cases we ensure that your information receives the same level of protection after the transfer.
For international data transfers we use Standard Contractual Clauses and other applicable safeguards. Wherever your information is located, all provisions of this Privacy Policy will continue to apply to it.
11 Notice of Policy Changes
bik33 may update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:
Notice of Changes
- A clear notice will be provided on the website
- A summary of the changes will be sent to your registered email
- You will be informed at least 7 days before the changes take effect
- The date of the changes will be clearly noted at the top of the Policy
If you continue using the platform after an update, you will be considered to have consented to the revised Policy. If you do not agree to the changes, you may request that your account be closed.
12 Responsible Gaming and Data Protection
bik33 takes responsible gaming very seriously. To this end, we monitor your gaming activity data so that any problematic behaviour can be identified and appropriate support provided. This monitoring is completely confidential and is conducted solely in your interest.
On our Responsible Gaming page you will find detailed information about self-control tools, limit setting, and support. When these tools are used, the related information will be stored securely in accordance with this Privacy Policy.
Contact Us
If you have any questions, requests, or concerns about this Privacy Policy, please contact our dedicated support team. We provide assistance in Bengali 24/7.
24/7 Live Chat Support Available